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*Minimum Purchase*
The minimum purchase amount is U.S$100.00 per order.

*Shipping Policy*
Shipping Cost will vary depending upon the size and weight of each package. Our website will provide an estimate of shipping charges at the time of checkout. Please, make sure your shipping address is correct before completing your order. Usally it takes 14-20 business days for processing and deliver your products to your place.

*Return Policy*
No orders or items can be returned unless the items(s) are damaged or they were shipped out in error. If you simply do not like the item or the item is not what you expected you will be charged 20% restock fee out of the original amount. Damages must be claimed to the shipping company before calling us. After reporting damages, email us and we will credit you for the amount of the merchandise. We may also ask that you return the damaged merchandise. All claims must be made within seven (7) days of receiving the shipment. We are a WHOLESALE company. Please treat returns in an appropriate manner. There is no warranty on merchandise sold to your customers. There is no warranty for the cheaper dozen pack merchandise. If you pay $20 per dozen, and one of them breaks, do not claim this kind of damage. We will refuse to ship anyone who makes frivolous claims.
If you do return something, send via a service that you can track. We are not responsible for packages lost in transit to us and suggest that all packages shipped to us have a tracking number or delivery confirmation. Returns will always be credited to your account for application on future orders. When placing orders, please put in the order notes that you have a credit on file and request that we apply it.

If any merchandize that you've purchased is found to be out of stock, googlecheckout will charge you 10% out of original amount so you can either can 90% refund out of the original amount or we will give you $5 shipping discount if you are willing to choose other merchandizes in our store.

*Order Discrepancies*
Discrepancies must be reported within three days of receipt of shipment. Please double check your shipment against the paper packing list which is included on the outside of one of the boxes, usually in a plastic envelope marked “Invoice Enclosed”. This is the document that shows what we shipped and what you were charged for. The website is not always 100% accurate. If a discrepancy is found upon receipt of your order, please email us a full description to winyups@hotmail.com. We may not always be able to accept details by telephone and will have to call you back if you phone. All discrepancies reported either by email or fax will be cleared within 3-5 business days. We keep three sets of paperwork as we receive, pull, pack and ship your order. We do make mistakes, but 99% of them can be found by us checking our internal paperwork. We will double check each discrepancy claim against our records before honoring any claims.

*Methods of Payment*
We accept cash on delivery, Paypal and Google checkout at the meanwhile.
Last Updated: 31 Oct 2010 16:05:54 PDT home  |  about  |  terms  |  contact
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